Celestial Flow Gown
Color — Lavender Field
Size — 2XS
- Sale items are final, non-returnable
- Customize size: 15–20 business days processing time
- Standard size: 7–25 business days processing time
Details and Fit
Midi fishtail dress with twisted draped bodice from shoulder to bust and fitted long sleeves. Cross pleats forms layered panels cascading into the skirt.
CARE INSTRUCTIONS
L’ALLÉE | CARE INSTRUCTIONS
Each L’ALLÉE creation is crafted from premium fabrics and delicate silhouettes. Adhering to these care instructions will ensure the longevity, structure, and timeless beauty of your garment.
CLEANING
- Professional Dry Clean Only: To preserve fabric integrity, do not hand wash or machine wash. Professional dry cleaning is strictly recommended.
- Color Separation: Always wash dark, red, and white garments separately to prevent color bleeding or transfer.
STEAMING & PRESSING
- Gentle Steaming: Use a steamer at medium heat for silk, pleated, or delicate fabrics.
- Detail Protection: Avoid direct high heat on structured elements, intricate embellishments, or draped silhouettes to prevent deformation.
DRYING & STORAGE
- Shape Preservation: Always hang garments vertically after use or cleaning to maintain their original form. Use padded hangers to protect the shoulder structure.
- Storage Environment: Store in a cool, dry place, shielded from direct sunlight to prevent color fading.
IMPORTANT NOTES
- Hardware & Accessories: Avoid contact with sharp objects (watches, jewelry, or nails) to prevent snagging or damaging the delicate fabric surface.
- Disclaimer: Damage or distortion resulting from improper care is not covered under our exchange policy.
OUR PHILOSOPHY
- Luxury deserves thoughtful care. Please follow these instructions meticulously to preserve the integrity of your L’ALLÉE piece.
Contact Support/ Whatsapp: +84-963-271-383
Duties & Taxes
- Import duties and taxes may apply upon arrival in your country.
- Any additional customs charges are the responsibility of the recipient.
- These fees are determined by local authorities and are beyond our control.
- For further details, please contact your local customs office.
Shipping, Return & Exchange
SHIPPING:
- Global Availability: We offer worldwide shipping to most destinations.
- In-stock items: Delivered within 5–7 business days
- Made-to-order items: Require additional production time, with total delivery up to 15–20 days
- Shipping Fees: Calculated at checkout based on the total item count, package weight, and destination.
RETURN & EXCHANGE:
- Condition: Items must be unworn, in pristine condition, and returned in their original LALLEE packaging (including all tags and accessories).
- Timeline: Exchange requests must be submitted within 7 days of receipt
- Required Proof: An unboxing video and the original order receipt are strictly mandatory to process your request.
- Exchange Value: The eligible value is based on the product price only. Initial shipping fees, taxes, and duties are non-refundable and excluded from the exchange credit.
- Refund Policy: We do not offer cash refunds. Any price difference will be issued as Store Credit for your future purchases.
CANCELLATION:
- Orders Not Yet Shipped: Please contact our Customer Service team immediately if you wish to cancel an order that has not been dispatched. We will assist you with the cancellation and issue a full refund.
- Refund Timeline: The process typically takes 10–15 business days from the date of your request, though it may take up to 30 business days depending on your card issuer’s policies.
- Exclusion: This cancellation policy does not apply to Final Sale or discounted items purchased during promotional seasons.
Orders Already Shipped: Once an order has been dispatched, we are unable to process a cancellation.
