One (1) complimentary exchange is permitted per order.
For any order modifications, please submit your exchange request here or reach out to our Customer Care team before your order is shipped
1.1.2 FOR ORDERS THAT HAVE BEEN SHIPPED OR DELIVERED:
Condition: Items must be unworn, in pristine condition, and returned in their original LALLEE packaging (including all tags and accessories).
Timeline: Exchange requests must be submitted within 7 days of receipt
Required Proof: An unboxing video and the original order receipt are strictly mandatory to process your request.
Exchange Value: The eligible value is based on the product price only. Initial shipping fees, taxes, and duties are non-refundable and excluded from the exchange credit.
Refund Policy: We do not offer cash refunds. Any price difference will be issued as Store Credit for your future purchases.
Shipping & Duties: The customer is responsible for round-trip shipping costs (both ways) and any associated customs fees or import duties.
Courier Options: You may authorize us to coordinate the return shipment on your behalf or select a reputable carrier such as UPS, FedEx, or DHL.
Tracking: For monitoring purposes, tracking information must be shared with us immediately upon dispatch. Please note that LALLEE cannot be held liable for lost or misdirected shipments if tracking details are not provided.
1.1.3 NON-ACCEPTED EXCHANGES
The following items are strictly ineligible for exchange:
Items damaged due to customer handling or improper care.
Altered, laundered, or soiled items.
Customized products, Final Sale items (purchased during seasonal promotions), or promotional gifts.
1.2 RETURN POLICY
Fulfillment Errors: In the event that an incorrect item or size is sent, we will cover 100% of the return and replacement shipping costs.
Standard Exchanges: If the delivered items match your order but you still wish to exchange them, all associated costs—including round-trip international shipping, customs fees, and import duties—are the responsibility of the customer.
1.3 CANCELLATION POLICY
Orders Not Yet Shipped: Please contact our Customer Service team immediately if you wish to cancel an order that has not been dispatched. We will assist you with the cancellation and issue a full refund.
Refund Timeline: The process typically takes 10–15 business days from the date of your request, though it may take up to 30 business days depending on your card issuer’s policies.
Exclusion: This cancellation policy does not apply to Final Sale or discounted items purchased during promotional seasons.
Orders Already Shipped: Once an order has been dispatched, we are unable to process a cancellation.
Refused Shipments: If you choose to refuse a shipment, you will be held responsible for all duties, taxes, and customs charges incurred, as well as the cost of returning the parcel to our warehouse. These fees will be deducted from your final merchandise refund.
Refund Timeline: Refunds for refused shipments will be processed within 10–15 business days after we receive and inspect the returned items, subject to an additional delay of up to 30 business days depending on your bank.
1.4 DEFECTIVE ITEMS
LALLEE stands behind the quality of every piece we create. Should you receive a faulty item, we offer a hassle-free return and full refund.
Report: Reach out to our Customer Care Team within 3 days with photos of the fault and an unboxing video as proof (Strictly required)
Preserve: Ensure the item remains in its original condition, including all packaging, labels, tags, and accessories.
We are committed to assisting you promptly to ensure your complete satisfaction.
IMPORTANT NOTES
Customer service recommendations are for reference only.
Final decisions are based on order confirmation details and provided evidence.
Thank you for choosing L’ALLÉE. We are committed to safeguarding your privacy and providing a secure shopping experience. By using our services, you agree to our privacy and cookies policy. If you do not agree with these terms, please do not use our services.
1. COLLECTION OF PERSONAL INFORMATION
Registration: To access all features of L’ALLÉE, you must register an account. This involves sharing personal information with us.
Information Collection: We collect details necessary to process your orders, including your name, email address, shipping address, phone number, and payment information.
Usage: Your data is used to complete purchases, manage your account, and communicate with you regarding your orders. We may also use your data to improve our services and send you updates or promotional information, which you can opt-out of at any time.
2. USE OF DATA
Order Processing: We use your information to fulfill orders and provide customer support. Marketing: With your consent, we may send you marketing materials. You can opt out by following the instructions in these communications.
Data Sharing: We may share your name and shipping address with third-party logistics providers to facilitate delivery. We do not share personal information with third parties for purposes beyond those stated in this policy unless required by law.
3. SECURITY
Data Protection: We use secure servers and encryption (SSL) to protect your data. However, no system is entirely foolproof, so we recommend keeping your payment details secure and not sharing your password with anyone.
Access Control: Access to personal data is restricted to authorized personnel only. We implement reasonable security measures to prevent unauthorized access, loss, or damage to your information.
Data Retention: We retain your data as required by law or for necessary purposes. You can access and update your information through your account settings.
4. COOKIES AND TRACKING
Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand your preferences and improve our services. You can manage your cookie settings through your browser.
Analytics: We may use third-party analytics tools, like Google Analytics, to track user behavior and improve our services.
5. THIRD PARTIES
Logistics: We share necessary information with third-party logistics providers to process and deliver your orders.
Advertising: Our website may contain ads or links to other sites. We are not responsible for the privacy practices of these third parties.
6. CHILDREN’S PRIVACY
Age Restriction: We do not collect personal information from individuals under 18 years old. Parents should use available online tools to monitor and control their children’s online activities.
7. CHANGES TO THE PRIVACY POLICY
Policy Updates: We may update this policy periodically. Changes will be posted on our website. It is your responsibility to review the policy regularly.
8. CUSTOMER RIGHTS
Access and Updates: You can access and update your personal information through your account settings. You may also request us to stop using your information for certain purposes.
